Whilst Car Credit Assured makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Car Credit Assured does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery.
Car Credit Assured is committed to protecting your privacy. This policy sets out how Car Credit Assured uses and protects any personal information that you give Car Credit Assured when you use this website. The information you provide to Car Credit Assured may be held by Car Credit Assured for the following reasons:
- Tracking Of Data
- To communicate with you regarding products and services that we offer
- To improve our products and services
- To provide aggregate information and statistics for the purposes of monitoring website usage in order to help Car Credit Assured develop its services and website
Under the Data Protection act 1998, you may request details of personal information that Car Credit Assured holds about you. An official fee will be payable. If you wish to make a request, you should write to our Data Manager at the above address. If you believe that any information that Car Credit Assured holds about you is incomplete or incorrect you should write to the Data Manager to make him aware. Any information found to be incorrect will be corrected as soon as possible.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Contains Ordnance Survey data © Crown copyright and database right 2013. Contains Royal Mail data © Royal Mail copyright and database right 2013
The Financial Conduct Authority (FCA)
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
Which products do we offer
We offer vehicle purchase price protection
We offer consumer finance products
Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for Vehicle Purchase Price Protection. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We can introduce you to a number of lenders who may be able to help finance your purchase, we can only introduce you to these lenders, however, we are not financial advisors.
What will you have to pay us for our services?
No fee is payable for our services, however, a lender may pay us commission for making an introduction of business.
Who regulates us?
We are authorised and regulated under interim permission by the Financial Conduct Authority.
Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA .
What to do if you have a complaint
By e-mail: [email protected]
In writing: Vertu Motors plc, Vertu House, Kingsway North, Team Valley, Gateshead, NE11 0JH.
By phone: 0191 491 2121
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arrangement is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.
Cookies and Privacy
Our website uses cookie technology which helps us bring you the best possible experience when you visit this website. This page is designed to be open and transparent in detailing the information we collect and how we use it and also provides guidance on how you can opt out of cookies should you wish to.
Cookies we use
|Site cookie (for viewing car deals and performing car searches, improving visitor experience)||session||This cookie is automatically created by our server to allow authentication of users.||-|
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. Google Analytics enables Advertising Reporting features like Audience Demographics and Interests Reporting, DoubleClick Campaign Manager reporting, DoubleClick Bid Manager reporting, and Google Display Network Impression Reporting helping to better understand users. This includes recording when users have viewed videos of ours on Facebook or Youtube before visiting our website.||Click here for an overview of privacy at Google|
|Post Code||PCDE||This is a cookie we use to allow our visitors use the website. It allows you to only enter your postcode once and it will be remembered on other pages. No details are stored in either the cookie or on the visitor's machine. This cookie will be deleted at the end of each session.|
|We also use AddThis cookies on the site. In summary these allow users to share content via Social Networking websites and email. When we provide links to third party services you find useful, they may place a cookie on your device to make their service easier to use.|
|YouTube||__utmb, __atuvc||YouTube: We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode..||To find out more please visit YouTube's embedding videos information page|
|Doubleclick||This is a supplier which helps us track the online advertisements which we serve to consumers and the subsequent actions on our Website of those who respond. Our Website pages may contain electronic images which are tracking pixels; these allow us to track user interactions on these pages. They may also report back some information to DoubleClick about the interaction on that page.|
|Audience Science||Cookies: rsi_segs
This is one of our online audience monitors that allow us to track customer actions on the Website and to tailor the advertisements you see on 3rd party sites. The content of these advertisements is influenced by your interactions with the Website such as the pages you view, searches you conduct and offers you show an interest in.
|We use the Facebook Customer Audience Pixel on our website to advertise goods and services which may be of interest to you. For example, we may show an advert on Facebook which relates to particular pages you visited on our site when we have an offer on. The pixel will not provide any private information on your profile or account.|
|Hot Jar||_hjUserId||This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.|
|Hot Jar||_hjDonePolls||This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.|
|Hot Jar||_hjMinimizedPolls||This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.|
|Hot Jar||_hjDoneTestersWidgets||This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.|
|Hot Jar||_hjMinimizedTestersWidgets||This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.|
|Hot Jar||_hjDoneSurveys||This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.|
|Hot Jar||_hjIncludedInSample||This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.|
Often, your web browser will let you control all of your cookies in the browser security and privacy settings. If you'd like to learn out more about cookies as well as how to manage, and delete them, visit: www.allaboutcookies.org.
If you'd like to stop being tracked by Google Analytics across all websites that use the service then visit http://tools.google.com/dlpage/gaoptout.
Links to other websites
Our website contains or may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.